- Warehouse: Poland
- Shipping method: UPS/DPD
- Shipping fee: Free
- Shipping to: The whole European countries
- Delivery time: It varies from 3 to 10 days
CMACEWHEEL RX20 MAX electric bike parameter
| Model | RX20-MAX |
| Brand | CMACEWHEEL |
| Frame material | Aluminum Alloy |
| Tyre size | CST 20*4.0 inch |
| Max speed | 50 km/h |
| Motor | 750 W*2 |
| Gear | 5 gears |
| Grade-ability | 30° |
| Riding mode | Pure electric mode, Cycling mode (without electric), Assistant mode |
| Battery capacity | 15AH |
| Brake type | disc brake |
| Weight of battery | 4.3 kg |
| Product weight | 30.7 kg |
| Gross weight | 39 kg |
| Vehicle length | 176 cm |
| Shaft length | 119 cm |
| Handlebar width | 65 cm |
| Seat height | 84.5-110 cm |
| Rear seat height | 66.5 cm |
| Package size | 104x44x83 cm |
| Package list | ebike, charger, user manual, front basket, repair tool, back luggage rack |
CMACEWHEEL RX20 MAX e-bike demo video
CMACEWHEEL RX20 MAX electric bike description
Warranty & return policy for the electric bike
NOTE: ALL WARRANTY SCOPE IS NOT COVERED UNDER ACCIDENTAL DAMAGE.
If the product has quality problems after 30 days since you receive it, please contact us for help. We will help you contact the manufacturer.
| Accessories | Warranty time | Description |
| Battery | 6 months | Battery can be replaced while there are more than 50% attenuation. |
| Controller | 6 months | Replaced only in Dysfunction condition |
| Motor | 6 months | Replaced only in Dysfunction condition |
| Charger | 6 months | Replaced only in Dysfunction condition |
Note: It is not applicable for any accidental or water damage.
After-sale terms
7-day return policy
1. Upon the receipt of your order, you can return the item within 7 days. The tracking details for the returned item must be sent within 7 days.
2. The item must be in its original condition and all the accessories intact, if any.
3.Must contact us that verifying all the required information before returning.
4. The customer is liable for shipping the item on his own expense.
Return policy when product is defective
1. In case there'll be main functional issues for the purchased item, it can be covered under the 30-day return policy.
2. Must contact us that verifying all the required information before returning.
3. Customers are required to clearly indicate quality problems with pictures or videos.
4. The tracking details for the returned item must be sent within 7 days after we confirm that you can return.
Missing parts or accessories
In case there'll be any missing parts or accessories in your order within 7 days, customers are required to clearly indicate the missing item with pictures or videos. We will provide either a replacement or the missing in part or accessories in question.
Appearance defect
In case there'll be any appearance defect in your order when dead on arrival (DOA), customers are required to clearly indicate it with pictures or videos within 7 days.Please contact us immediately.We will help you contact the manufacturer.
Warranty of manufacturer
1. Human factor: Product collision, unauthorized modification, electronic device water ingress, overloaded use, commercial leasing, etc., is deemed to be damaged by human factors and is not covered by the warranty.
2. UNAUTHORIZED DISASSEMBLY: Disassembly of batteries, controllers, motors, etc. is prohibited, and private disassembly and modification will not be guaranteed. Besides, special circumstances require the manufacturer's consent.
3. REPAIRED OR REPLACED PRODUCT'S WARRANTY PERIOD: Repaired or replaced products has no warranty period.
4. Repair warranty: Manufacturer may use rebuilt, reconditioned or new parts and components when repairing any product. Alternatively, we may replace the defective product entirely with a rebuilt or reconditioned product. If the item is not under warranty, the manufacturer can also provide a paid repair service for the customer.The customer is liable for shipping the item on his own expense.